Effective Date: 12.03.2025Â (DD.MM.YYYY)
Introduction
GRIZZLA Sp. z o. o. (“GRIZZLA”, “Grizzla”, “we”, “us” and “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.grizzlapads.com or make a purchase from us.
We follow the requirements of the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing or using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies, please do not use our website or services.
Our Data Protection Officer can be contacted at: info@grizzlapads.com
Information We Collect
Personal Data
We may collect the following types of personally identifiable information that you voluntarily provide to us:
- Contact Information: Email address, first and last name, phone number, shipping and billing addresses
- Transaction Information: Payment details (processed through secure third-party payment processors), purchase history, order information
- Account Information: Login credentials, preferences, and settings if you create an account
- Communications: Information you provide when contacting customer service or participating in surveys
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- Technical Data: IP address, browser type and version, operating system, device information, and other technology identifiers on the devices you use to access our site
- Usage Data: Pages visited, time spent on pages, navigation paths, products viewed, search queries, referral sources, and other interaction data
- Location Data: General location information inferred from your IP address
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. These technologies may collect information about your online activities over time and across different websites.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign performance
You can manage cookie preferences through your browser settings. However, refusing certain cookies may impact your ability to use some features of our website.
How We Use Your Information
We use the information we collect for various purposes:
Business Operations
- Processing and fulfilling your orders
- Managing your account and providing customer support
- Verifying your identity and preventing fraud
- Communicating with you about your orders, products, or services
Improvement and Analysis
- Improving our website functionality and user experience
- Analyzing usage patterns and trends
- Developing new products or features
- Testing and troubleshooting
Marketing and Promotion
- Sending marketing communications, such as newsletters or product updates
- Providing personalized product recommendations
- Running promotions, contests, or surveys
- Measuring the effectiveness of our marketing efforts
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Legal Basis for Processing Personal Data (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:
- Performance of a Contract: Processing necessary to fulfill our contractual obligations to you (e.g., processing your order, delivering products)
- Legitimate Interests: Processing that serves our legitimate business interests (e.g., improving our products, preventing fraud) in a way that doesn’t override your rights
- Consent: Processing based on your specific consent (e.g., marketing communications)
- Legal Obligation: Processing necessary to comply with legal requirements
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your data, we consider:
- How long we need the information to provide our services and operate our business
- Whether we have legal or contractual obligations to keep the data
- Whether retention is advisable in light of our legal position (e.g., for statutes of limitations, litigation, or regulatory investigations)
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Transfers
While our company is based in Poland, our website hosting servers are located in the United States. This means that when you use our website or services, your personal data is transferred to and stored in the United States.
The United States may not have the same level of data protection laws as those in the European Union or your country of residence. When we transfer personal data from the EEA to the United States or other countries outside the EEA, we implement appropriate safeguards to protect your information, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Implementing additional technical and organizational measures to protect your personal data
- Where applicable, obtaining your explicit consent for certain transfers
By using our website, you consent to the transfer of your information to the United States and understand that your information will be subject to U.S. laws and may be accessible to U.S. government authorities under applicable laws.
When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to ensure your data receives an adequate level of protection.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
For EEA Residents (GDPR Rights)
- Right to Access: Request access to personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data under certain circumstances
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format
- Right to Object: Object to our processing of your personal data
- Right to Withdraw Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details in the “Contact Us” section. We may need to verify your identity before responding to your request.
Third-Party Services
Service Providers
We engage trusted third parties to perform functions and provide services to us, such as:
- Payment processors
- Shipping and fulfillment services
- Data analytics providers
These service providers have access to your personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your data.
Payment Processing
We do not store your payment card details. Payment information is provided directly to our third-party payment processors, whose use of your personal information is governed by their respective Privacy Policies:
Analytics
We use analytics services such as Google Analytics to understand how visitors use our website:
- Google Analytics: Google Analytics collects information about your use of our website. You can learn more about Google’s privacy practices at http://www.google.com/intl/en/policies/privacy/ and opt out by installing the Google Analytics opt-out browser add-on.
Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly advise you to review the Privacy Policy of every site you visit.
Children’s Privacy
Our website and services are not directed to individuals under 18 years of age (“Children”). We do not knowingly collect personal information from Children. If you become aware that a Child has provided us with personal information, please contact us. If we discover that we have collected personal information from a Child without parental consent, we will take steps to remove that information from our servers.
International Users
By using our website, you acknowledge that your information will be transferred to our servers and facilities, and to those third parties with whom we share it as described in this Privacy Policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. For significant changes, we will provide a more prominent notice (such as an email notification).
We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@grizzlapads.com
- Phone: +48 737 428 073
- Mail: GRIZZLA Sp. z o. o.
Krzemieniecka 7
54-613 Wroclaw
POLAND
You also have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal information does not comply with applicable law.